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What Goodmail is proposing is a sort of FedEx for email. The sender gets guaranteed delivery and the promise that it will stand out in the users mailbox. 
Ester Dyson | Journalist 
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Time Inc. Magazines See 30% Increase in Business Results Using Goodmail Systems' Certified Email

Click-Through Rates, Web Site Log-ins Increase with Trusted Email Service

Mountain View, CA; July 18, 2006 -- Time Consumer Marketing, Inc. and Goodmail Systems today announced that Time experienced a 27 percent to 30 percent overall increase in positive response rates using Goodmail Systems' CertifiedEmail service for trusted email. Sending email to subscribers of Time Inc. brands including Fortune, Business 2.0, People, Sports Illustrated, and Entertainment Weekly, marketers found a significant improvement in email click-through rate, and web site logins for CertifiedEmail messages as compared to a control group of non-CertifiedEmail messages.

As part of a three-month test phase which targets multiple magazine subscription lists in a variety of applications, Time sent an email describing new functionality on their online customer service site to active readers of several magazines, including Fortune, Business 2.0, People, Sports Illustrated, Time, Teen People, Sports Illustrated for Kids, and Entertainment Weekly. Users were given various options to manage their subscriptions, such as renewing, paying bills, and making changes to their account information. Compared to the non-CertifiedEmail messages, subscribers who received CertifiedEmail messages showed the following index scores:

  • Click-through rate: 130 percent
  • Site login: 128 percent
  • Customer service option selected: 127 percent

"The business benefits of CertifiedEmail - assured delivery of messages to our subscribers with all links and images presented intact - had a clear impact on results," said Ernie Vickroy, a marketing director at Time Consumer Marketing, Inc. "Trusted, authenticated CertifiedEmail messages resulted in higher click-throughs, and improved program response rates."

The ability of Goodmail's CertifiedEmail service to drive response rates is based on the following features:

  • Assured delivery
  • Full functionality
  • Trust icon in the user inbox

CertifiedEmail is Goodmail's service for restoring trust to email communications among volume email senders and their consumer recipients. Accredited senders with the best email practices can choose to send their marketing and transactional messages via CertifiedEmail, which imprints a cryptographically-secure token on outgoing email messages and lets participating ISPs and mailbox providers like AOL and Yahoo! assure delivery of those messages to the server-level inbox. Many ISPs today routinely disable links and images as a security precaution against phishing and other forms of email-based fraud. CertifiedEmail messages are clearly labeled and presented with all links and images and intact.

"Commercial senders like Time understand the value of trusted email communications with their customers," said John Ouren, senior vice president of sales and business development for Goodmail Systems. "We're delighted to see immediate market evidence of the effectiveness of CertifiedEmail in lifting response rates and business results, and honored to be a part of their subscriber communications platform."

About Time Inc.

Time Inc. is the world's leading magazine publisher, with more than 150 titles that are read more than 300 million times worldwide on a monthly basis and account for nearly a quarter of the total advertising revenues of U.S. consumer magazines. Time Inc. is a wholly-owned subsidiary of Time Warner Inc., a leading media and entertainment company, whose businesses include interactive services, cable systems, filmed entertainment, television networks and publishing. www.timeinc.com .

About Goodmail Systems

Goodmail Systems makes CertifiedEmail™, the industry standard class of trusted email. CertifiedEmail provides a safe and reliable means for consumers to easily identify authentic email messages from legitimate commercial and nonprofit email senders. Each CertifiedEmail is sent with a cryptographically secure token that assures authenticity, and is marked in the inbox with a unique blue ribbon envelope icon, enabling consumers to visually distinguish email messages which are real and sent from email senders with whom they have a pre-existing relationship. Available to email senders meeting strict standards for best practices and low complaint rates, it is the only class of email available that assures delivery of all opt-in email messages to the inbox, with links and images automatically rendered intact, yielding measurable improvements in email campaign effectiveness. CertifiedEmail has been adopted by seven of the nation's top ten email mailbox providers, and is in use by 500 commercial, government and non-profit senders. It is supported in North America and Europe by a wide network of email platforms and service providers. For more information about Goodmail, visit the company's web site at: www.goodmailsystems.com .


Media Contacts

Stephen Gilmore
Manning Selvage & Lee
Telephone: 212-468-4056
Email: stephen.gilmore@mslpr.com